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Shipping & Returns

Returns Policy

You may return most new, unopened items in resaleable condition within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refund payments will be paid into your nominated bank account within 3 days of receipt of returned goods, or alternatively we can issue a Chronic store gift certificate equal to the value of the returned goods which can be redeemed for any items/s up to the certificate value through our online store within 12 months of issue date.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Prices include freight anywhere in New Zealand however overseas orders will be charged freight at checkout. Items are sent untracked via NZ Post International Air (3-10 working days)
We despatch locally using Courier Post Track an Trace and NOW Couriers. You can expect your items to arrive within 3-5 days of receipt of payment.